Master Services Agreement

1. Scope

This Master Services Agreement (MSA) governs the commercial relationship between the customer and Reparpay LLC, in addition to the Terms of Service and any order form.

2. The services

Reparpay provides the platform services described in the Product documentation, with the modules and SLAs detailed in the applicable order form.

• Payments — authorisation, capture, refund, void.
• Disputes — managed response, evidence handling, outcome ledger.
• Ledger — double-entry journaling, multi-currency, exports.
• Risk — fraud scoring, plain-language rules engine.

3. Onboarding

Customer onboarding includes KYB, beneficial owner verification, and acceptance of the Acceptable Use Policy. Median onboarding time is 3-4 working days.

4. Pricing & billing

Fees are itemised on the order form. Monthly invoices are issued on the first business day of the following month, payable within 30 days by SEPA mandate or bank transfer.

5. SLAs

Uptime, support response, and recovery time objectives are governed by the SLA schedule of the order form. Service credits are issued as written there.

6. Funds & settlement

Customer funds are held in segregated client money accounts at our partner institutions. Settlement schedules are defined per acquirer in the order form, with same-day options available on Scale and Enterprise.

7. Dispute economics

Reparpay does not take a cut of recovered chargebacks. Recovered funds are remitted to you in full, on the next settlement cycle.

8. Audit

Customer may audit the services once per calendar year on 30 days' notice, with reasonable scope, at their own expense. We will also provide the latest SOC 2 Type II report under NDA on request.

9. Confidentiality

Both parties' confidential information is protected for 3 years past termination, including pricing, system architecture and customer roster.

10. Term & termination

Initial term is 12 months unless otherwise stated, with annual auto-renewal. Either party may terminate for convenience with 60 days' notice prior to renewal.

11. Disputes

Parties will attempt good-faith resolution within 30 days. Failing that, the courts of Paris have exclusive jurisdiction.

12. Operating entity

The Reparpay platform is operated by Reparpay LLC, a limited liability company registered in the State of Wyoming, United States (filing ID 2026-001980552, filed 18 May 2026).

• Authorised representative — Ophelie Marie Thiong-Kay.
• Principal office — 312 W 2nd St, Unit 2328, Casper, WY 82601, USA.
• Registered agent — Registered Agents Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.
• Wyoming filing ID — 2026-001980552, filed 18 May 2026.
• Sales — [email protected]
• Legal — [email protected]